Frequently Asked Questions

We are located in Zurich, Switzerland.

All products are shipped out from here.

No, you can also place an order without making an account. Without an account, you can’t log in to your profile to check the status of your order. You will only receive emails with updates about your order.

Yes, we ship globally. A tracking number is available with every order and will be sent via email the day it gets picked up by the shipping company. Please enter your address in the latin alphabet (A-Z).

We accept all currencies. When an order is paid for, your bank will convert it to your currency automatically to Swiss Francs. The amount of  a product is always shown in Swiss Francs (CHF).

We accept Paypal, Apple Pay, all credit cards, instant bank transfer and Twint for our Swiss customers.

Your confirmation email might have ended up in your spam folder. In case you still can’t find it, please contact our customer support (info@afterdarkstudio.net) with as much information about your order as possible : name, address, amount spent in EUR, payment method, moment of payment, proof of payment, etc. This way, it will be easier for us to find your order.

Due to practical reasons, it is not possible to change the address of your package after the order has been shipped out. In case the address is incorrect, the package will return to our warehouse after which we will arrange a new shipment.

Due to practical reasons, it is not possible to cancel or change your order. Once you received your order and you would like an exchange/return, you can do so following the instructions mentioned below.

Yes, please get in touch via email: info@afterdarkstudio.net. Make sure to mention your order number.
More information on our Return Policy can be found here.

A tracking number is provided by email as soon as the package has been picked up by the shipping company. If you did not receive tracking information within 72 hours, please contact us at info@afterdarkstudio.net with your full name and order number. It can take up to 24 hours before the tracking shows updates.

The shipping companies try their best to deliver all packages on time. However, it may happen that your package runs late. We therefore can’t promise delivery times. If you are worried about your package, don’t hesitate to contact us via email (info@afterdarkstudio.net). Our team will try their best to locate your package.

In case your questions haven't been answered, please contact us at info@afterdarkstudio.net. Please don’t forget to mention your order number if you have one (not the tracking number).